Hotel
A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator and other kitchen facilities, upholstered chairs, a flat screen television, and en-suite bathrooms. Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, business centre (with computers, printers, and other office equipment), childcare, conference and event facilities, tennis or basketball courts, gymnasium, restaurants, day spa, and social function services. Hotel rooms are usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify their room. Some boutique, high-end hotels have custom decorated rooms. Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours.[citation needed] In Japan, capsule hotels provide a tiny room suitable only for sleeping and shared bathroom facilities.
The precursor to the modern hotel was the inn of medieval Europe. For a period of about 200 years from the mid-17th century, coaching inns served as a place for lodging for coach travelers. Inns began to cater to richer clients in the mid-18th century. One of the first hotels in a modern sense was opened in Exeter in 1768. Hotels proliferated throughout Western Europe and North America in the early 19th century, and luxury hotels began to spring up in the later part of the 19th century.
Hotel operations vary in size, function, complexity, and cost. Most hotels and major hospitality companies have set industry standards to classify hotel types. An upscale full-service hotel facility offers luxury amenities, full service accommodations, an on-site restaurant, and the highest level of personalized service, such as a concierge, room service, and clothes pressing staff. Full service hotels often contain upscale full-service facilities with many full-service accommodations, an on-site full-service restaurant, and a variety of on-site amenities. Boutique hotels are smaller independent, non-branded hotels that often contain upscale facilities. Small to medium-sized hotel establishments offer a limited amount of on-site amenities. Economy hotels are small to medium-sized hotel establishments that offer basic accommodations with little to no services. Extended stay hotels are small to medium-sized hotels that offer longer-term full service accommodations compared to a traditional hotel.
Timeshare and destination clubs are a form of property ownership involving ownership of an individual unit of accommodation for seasonal usage. A motel is a small-sized low-rise lodging with direct access to individual rooms from the car park. Boutique hotels are typically hotels with a unique environment or intimate setting. A number of hotels have entered the public consciousness through popular culture, such as the Ritz Hotel in London. Some hotels are built specifically as a destination in itself, for example at casinos and holiday resorts.
Most hotel establishments are run by a General Manager who serves as the head executive (often referred to as the "Hotel Manager"), department heads who oversee various departments within a hotel (e.g., food service), middle managers, administrative staff, and line-level supervisors. The organizational chart and volume of job positions and hierarchy varies by hotel size, function and class, and is often determined by hotel ownership and managing companies.
Etymology
The word hotel is derived from the French hôtel (coming from the same origin as hospital), which referred to a French version of a building seeing frequent visitors, and providing care, rather than a place offering accommodation. In contemporary French usage, hôtel now has the same meaning as the English term, and hôtel particulier is used for the old meaning, as well as "hôtel" in some place names such as Hôtel-Dieu (in Paris), which has been a hospital since the Middle Ages. The French spelling, with the circumflex, was also used in English, but is now rare. The circumflex replaces the 's' found in the earlier hostel spelling, which over time took on a new, but closely related meaning. Grammatically, hotels usually take the definite article – hence "The Astoria Hotel" or simply "The Astoria."
History
Facilities offering hospitality to travellers have been a feature of the earliest civilizations. In Greco-Roman culture and ancient Persia, hospitals for recuperation and rest were built at thermal baths. Japan's Nishiyama Onsen Keiunkan, founded in 705, was officially recognised by the Guinness World Records as the oldest hotel in the world. During the Middle Ages, various religious orders at monasteries and abbeys would offer accommodation for travellers on the road.
The precursor to the modern hotel was the inn of medieval Europe, possibly dating back to the rule of Ancient Rome. These would provide for the needs of travellers, including food and lodging, stabling and fodder for the traveller's horse(s) and fresh horses for the mail coach. Famous London examples of inns include the George and the Tabard. A typical layout of an inn had an inner court with bedrooms on the two sides, with the kitchen and parlour at the front and the stables at the back.
For a period of about 200 years from the mid-17th century, coaching inns served as a place for lodging for coach travellers (in other words, a roadhouse). Coaching inns stabled teams of horses for stagecoaches and mail coaches and replaced tired teams with fresh teams. Traditionally they were seven miles apart, but this depended very much on the terrain.
Some English towns had as many as ten such inns and rivalry between them was intense, not only for the income from the stagecoach operators but for the revenue for food and drink supplied to the wealthy passengers. By the end of the century, coaching inns were being run more professionally, with a regular timetable being followed and fixed menus for food.
Inns began to cater for richer clients in the mid-18th century, and consequently grew in grandeur and the level of service provided. One of the first hotels in a modern sense was opened in Exeter in 1768, although the idea only really caught on in the early 19th century. In 1812, Mivart's Hotel opened its doors in London, later changing its name to Claridge's.
Hotels proliferated throughout Western Europe and North America in the 19th century, and luxury hotels, including the Savoy Hotel in the United Kingdom and the Ritz chain of hotels in London and Paris and Tremont House and Astor House in the United States, began to spring up in the later part of the century, catering to an extremely wealthy clientele.
Types
Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following:
International luxury
International luxury hotels offer high quality amenities, full service accommodations, on-site full-service restaurants, and the highest level of personalized and professional service in major or capital cities. International luxury hotels are classified with at least a Five Diamond rating or Five Star hotel rating depending on the country and local classification standards. Examples include: Grand Hyatt, Waldorf Astoria, Conrad, InterContinental, Sofitel, Mandarin Oriental, Four Seasons, The Peninsula, Rosewood, St. Regis, JW Marriott and The Ritz-Carlton.
Lifestyle luxury resorts
Lifestyle luxury resorts are branded hotels that appeal to a guest with lifestyle or personal image in specific locations. They are typically full-service and classified as luxury. A key characteristic of lifestyle resorts are focus on providing a unique guest experience as opposed to simply providing lodging. Normally, lifestyle resorts are classified with a Five Star hotel rating depending on the country and local classification standards. Examples include: W Hotels, Shangri-La, Sheraton, Oberoi, Belmond, Jumeirah, Aman, Taj Hotels, Hoshino, Raffles, Fairmont, Banyan Tree, Regent and Park Hyatt.
Upscale full-service
Upscale full service hotels often provide a wide array of guest services and on-site facilities. Commonly found amenities may include: on-site food and beverage (room service and restaurants), meeting and conference services and facilities, fitness center, and business center. Upscale full-service hotels range in quality from upscale to luxury. This classification is based upon the quality of facilities and amenities offered by the hotel.[8] Examples include: Langham, Kempinski, Kimpton Hotels, Hilton, Lotte, Renaissance, Marriott and Hyatt Regency brands.
Boutique
Boutique hotels are smaller independent non-branded hotels that often contain mid-scale to upscale facilities of varying size in unique or intimate settings with full service accommodations. These hotels are generally 100 rooms or fewer.
Focused or select service
Small to medium-sized hotel establishments that offer a limited number of on-site amenities that only cater and market to a specific demographic of travelers, such as the single business traveler. Most focused or select service hotels may still offer full service accommodations but may lack leisure amenities such as an on-site restaurant or a swimming pool. Examples include Hyatt Place, Holiday Inn, Courtyard by Marriott and Hilton Garden Inn.
Economy and limited service
Small to medium-sized hotel establishments that offer a very limited number of on-site amenities and often only offer basic accommodations with little to no services, these facilities normally only cater and market to a specific demographic of travelers, such as the budget-minded traveler seeking a "no frills" accommodation. Limited service hotels often lack an on-site restaurant but in return may offer a limited complimentary food and beverage amenity such as on-site continental breakfast service. Examples include Ibis Budget, Hampton Inn, Aloft, Holiday Inn Express, Fairfield Inn, Four Points by Sheraton.
Extended stay
Extended stay hotels are small to medium-sized hotels that offer longer term full service accommodations compared to a traditional hotel. Extended stay hotels may offer non-traditional pricing methods such as a weekly rate that caters towards travelers in need of short-term accommodations for an extended period of time. Similar to limited and select service hotels, on-site amenities are normally limited and most extended stay hotels lack an on-site restaurant. Examples include Staybridge Suites, Candlewood Suites, Homewood Suites by Hilton, Home2 Suites by Hilton, Residence Inn by Marriott, Element, and Extended Stay America.
Timeshare and destination clubs
Timeshare and Destination clubs are a form of property ownership also referred to as a vacation ownership involving the purchase and ownership of an individual unit of accommodation for seasonal usage during a specified period of time. Timeshare resorts often offer amenities similar that of a Full service hotel with on-site restaurant(s), swimming pools, recreation grounds, and other leisure-oriented amenities. Destination clubs on the other hand may offer more exclusive private accommodations such as private houses in a neighborhood-style setting. Examples of timeshare brands include Hilton Grand Vacations, Marriott Vacation Club International, Westgate Resorts, Disney Vacation Club, and Holiday Inn Club Vacations.
Motel
A motel, an abbreviation for "motor hotel", is a small-sized low-rise lodging establishment similar to a limited service, lower-cost hotel, but typically with direct access to individual rooms from the car park. Motels were built to serve road travellers, including travellers on road trip vacations and workers who drive for their job (travelling salespeople, truck drivers, etc.). Common during the 1950s and 1960s, motels were often located adjacent to a major highway, where they were built on inexpensive land at the edge of towns or along stretches of freeway.
New motel construction is rare in the 2000s as hotel chains have been building economy-priced, limited service franchised properties at freeway exits which compete for largely the same clientele, largely saturating the market by the 1990s. Motels are still useful in less populated areas for driving travelers, but the more populated an area becomes, the more hotels move in to meet the demand for accommodation. While many motels are unbranded and independent, many of the other motels which remain in operation joined national franchise chains, often rebranding themselves as hotels, inns or lodges. Some examples of chains with motels include EconoLodge, Motel 6, Super 8, and Travelodge.
Motels in some parts of the world are more often regarded as places for romantic assignations where rooms are often rented by the hour. This is fairly common in parts of Latin America.
Microstay
Hotels may offer rooms for microstays, a type of booking for less than 24 hours where the customer chooses the check in time and the length of the stay. This allows the hotel increased revenue by reselling the same room several times a day.
The precursor to the modern hotel was the inn of medieval Europe. For a period of about 200 years from the mid-17th century, coaching inns served as a place for lodging for coach travelers. Inns began to cater to richer clients in the mid-18th century. One of the first hotels in a modern sense was opened in Exeter in 1768. Hotels proliferated throughout Western Europe and North America in the early 19th century, and luxury hotels began to spring up in the later part of the 19th century.
Hotel operations vary in size, function, complexity, and cost. Most hotels and major hospitality companies have set industry standards to classify hotel types. An upscale full-service hotel facility offers luxury amenities, full service accommodations, an on-site restaurant, and the highest level of personalized service, such as a concierge, room service, and clothes pressing staff. Full service hotels often contain upscale full-service facilities with many full-service accommodations, an on-site full-service restaurant, and a variety of on-site amenities. Boutique hotels are smaller independent, non-branded hotels that often contain upscale facilities. Small to medium-sized hotel establishments offer a limited amount of on-site amenities. Economy hotels are small to medium-sized hotel establishments that offer basic accommodations with little to no services. Extended stay hotels are small to medium-sized hotels that offer longer-term full service accommodations compared to a traditional hotel.
Timeshare and destination clubs are a form of property ownership involving ownership of an individual unit of accommodation for seasonal usage. A motel is a small-sized low-rise lodging with direct access to individual rooms from the car park. Boutique hotels are typically hotels with a unique environment or intimate setting. A number of hotels have entered the public consciousness through popular culture, such as the Ritz Hotel in London. Some hotels are built specifically as a destination in itself, for example at casinos and holiday resorts.
Most hotel establishments are run by a General Manager who serves as the head executive (often referred to as the "Hotel Manager"), department heads who oversee various departments within a hotel (e.g., food service), middle managers, administrative staff, and line-level supervisors. The organizational chart and volume of job positions and hierarchy varies by hotel size, function and class, and is often determined by hotel ownership and managing companies.
Etymology
The word hotel is derived from the French hôtel (coming from the same origin as hospital), which referred to a French version of a building seeing frequent visitors, and providing care, rather than a place offering accommodation. In contemporary French usage, hôtel now has the same meaning as the English term, and hôtel particulier is used for the old meaning, as well as "hôtel" in some place names such as Hôtel-Dieu (in Paris), which has been a hospital since the Middle Ages. The French spelling, with the circumflex, was also used in English, but is now rare. The circumflex replaces the 's' found in the earlier hostel spelling, which over time took on a new, but closely related meaning. Grammatically, hotels usually take the definite article – hence "The Astoria Hotel" or simply "The Astoria."
History
Facilities offering hospitality to travellers have been a feature of the earliest civilizations. In Greco-Roman culture and ancient Persia, hospitals for recuperation and rest were built at thermal baths. Japan's Nishiyama Onsen Keiunkan, founded in 705, was officially recognised by the Guinness World Records as the oldest hotel in the world. During the Middle Ages, various religious orders at monasteries and abbeys would offer accommodation for travellers on the road.
The precursor to the modern hotel was the inn of medieval Europe, possibly dating back to the rule of Ancient Rome. These would provide for the needs of travellers, including food and lodging, stabling and fodder for the traveller's horse(s) and fresh horses for the mail coach. Famous London examples of inns include the George and the Tabard. A typical layout of an inn had an inner court with bedrooms on the two sides, with the kitchen and parlour at the front and the stables at the back.
For a period of about 200 years from the mid-17th century, coaching inns served as a place for lodging for coach travellers (in other words, a roadhouse). Coaching inns stabled teams of horses for stagecoaches and mail coaches and replaced tired teams with fresh teams. Traditionally they were seven miles apart, but this depended very much on the terrain.
Some English towns had as many as ten such inns and rivalry between them was intense, not only for the income from the stagecoach operators but for the revenue for food and drink supplied to the wealthy passengers. By the end of the century, coaching inns were being run more professionally, with a regular timetable being followed and fixed menus for food.
Inns began to cater for richer clients in the mid-18th century, and consequently grew in grandeur and the level of service provided. One of the first hotels in a modern sense was opened in Exeter in 1768, although the idea only really caught on in the early 19th century. In 1812, Mivart's Hotel opened its doors in London, later changing its name to Claridge's.
Hotels proliferated throughout Western Europe and North America in the 19th century, and luxury hotels, including the Savoy Hotel in the United Kingdom and the Ritz chain of hotels in London and Paris and Tremont House and Astor House in the United States, began to spring up in the later part of the century, catering to an extremely wealthy clientele.
Types
Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following:
International luxury
International luxury hotels offer high quality amenities, full service accommodations, on-site full-service restaurants, and the highest level of personalized and professional service in major or capital cities. International luxury hotels are classified with at least a Five Diamond rating or Five Star hotel rating depending on the country and local classification standards. Examples include: Grand Hyatt, Waldorf Astoria, Conrad, InterContinental, Sofitel, Mandarin Oriental, Four Seasons, The Peninsula, Rosewood, St. Regis, JW Marriott and The Ritz-Carlton.
Lifestyle luxury resorts
Lifestyle luxury resorts are branded hotels that appeal to a guest with lifestyle or personal image in specific locations. They are typically full-service and classified as luxury. A key characteristic of lifestyle resorts are focus on providing a unique guest experience as opposed to simply providing lodging. Normally, lifestyle resorts are classified with a Five Star hotel rating depending on the country and local classification standards. Examples include: W Hotels, Shangri-La, Sheraton, Oberoi, Belmond, Jumeirah, Aman, Taj Hotels, Hoshino, Raffles, Fairmont, Banyan Tree, Regent and Park Hyatt.
Upscale full-service
Upscale full service hotels often provide a wide array of guest services and on-site facilities. Commonly found amenities may include: on-site food and beverage (room service and restaurants), meeting and conference services and facilities, fitness center, and business center. Upscale full-service hotels range in quality from upscale to luxury. This classification is based upon the quality of facilities and amenities offered by the hotel.[8] Examples include: Langham, Kempinski, Kimpton Hotels, Hilton, Lotte, Renaissance, Marriott and Hyatt Regency brands.
Boutique
Boutique hotels are smaller independent non-branded hotels that often contain mid-scale to upscale facilities of varying size in unique or intimate settings with full service accommodations. These hotels are generally 100 rooms or fewer.
Focused or select service
Small to medium-sized hotel establishments that offer a limited number of on-site amenities that only cater and market to a specific demographic of travelers, such as the single business traveler. Most focused or select service hotels may still offer full service accommodations but may lack leisure amenities such as an on-site restaurant or a swimming pool. Examples include Hyatt Place, Holiday Inn, Courtyard by Marriott and Hilton Garden Inn.
Economy and limited service
Small to medium-sized hotel establishments that offer a very limited number of on-site amenities and often only offer basic accommodations with little to no services, these facilities normally only cater and market to a specific demographic of travelers, such as the budget-minded traveler seeking a "no frills" accommodation. Limited service hotels often lack an on-site restaurant but in return may offer a limited complimentary food and beverage amenity such as on-site continental breakfast service. Examples include Ibis Budget, Hampton Inn, Aloft, Holiday Inn Express, Fairfield Inn, Four Points by Sheraton.
Extended stay
Extended stay hotels are small to medium-sized hotels that offer longer term full service accommodations compared to a traditional hotel. Extended stay hotels may offer non-traditional pricing methods such as a weekly rate that caters towards travelers in need of short-term accommodations for an extended period of time. Similar to limited and select service hotels, on-site amenities are normally limited and most extended stay hotels lack an on-site restaurant. Examples include Staybridge Suites, Candlewood Suites, Homewood Suites by Hilton, Home2 Suites by Hilton, Residence Inn by Marriott, Element, and Extended Stay America.
Timeshare and destination clubs
Timeshare and Destination clubs are a form of property ownership also referred to as a vacation ownership involving the purchase and ownership of an individual unit of accommodation for seasonal usage during a specified period of time. Timeshare resorts often offer amenities similar that of a Full service hotel with on-site restaurant(s), swimming pools, recreation grounds, and other leisure-oriented amenities. Destination clubs on the other hand may offer more exclusive private accommodations such as private houses in a neighborhood-style setting. Examples of timeshare brands include Hilton Grand Vacations, Marriott Vacation Club International, Westgate Resorts, Disney Vacation Club, and Holiday Inn Club Vacations.
Motel
A motel, an abbreviation for "motor hotel", is a small-sized low-rise lodging establishment similar to a limited service, lower-cost hotel, but typically with direct access to individual rooms from the car park. Motels were built to serve road travellers, including travellers on road trip vacations and workers who drive for their job (travelling salespeople, truck drivers, etc.). Common during the 1950s and 1960s, motels were often located adjacent to a major highway, where they were built on inexpensive land at the edge of towns or along stretches of freeway.
New motel construction is rare in the 2000s as hotel chains have been building economy-priced, limited service franchised properties at freeway exits which compete for largely the same clientele, largely saturating the market by the 1990s. Motels are still useful in less populated areas for driving travelers, but the more populated an area becomes, the more hotels move in to meet the demand for accommodation. While many motels are unbranded and independent, many of the other motels which remain in operation joined national franchise chains, often rebranding themselves as hotels, inns or lodges. Some examples of chains with motels include EconoLodge, Motel 6, Super 8, and Travelodge.
Motels in some parts of the world are more often regarded as places for romantic assignations where rooms are often rented by the hour. This is fairly common in parts of Latin America.
Microstay
Hotels may offer rooms for microstays, a type of booking for less than 24 hours where the customer chooses the check in time and the length of the stay. This allows the hotel increased revenue by reselling the same room several times a day.